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Back Office Services

Operational Precision. Protected Margins. Predictable Scale.

You sell. We run the back office. Integrated back office services purpose-built for promotional product suppliers — connected directly to ERP, production routing, and financial controls.

aws OneCatalog

2,000+

Trained Specialists

~98%+

Execution Accuracy

25+

Years of Promotional Industry Expertise

2,000+

suppliers supported globally

VOLUME OR FRICTION?

Growth Stalls When Workflows Outgrow the Structure of Traditional Back Office Services.

  • Distributor emails flooding shared inboxes
  • Orders requiring manual validation — price breaks misapplied, imprint methods missed
  • Proof approvals delayed — production waiting
  • Production updates buried in email, not ERP
  • AP/AR lagging behind shipment volume

This is where distributors start losing velocity:

  • Re-keyed orders

  • Incorrect pricing tiers

  • Credit notes and chargebacks

  • Avoidable rework

This is not a staffing issue. It’s structural friction.
This is where distributors start losing velocity
VISUAL: HORIZONTAL WORKFLOW DIAGRAM

The Back Office Layer Is Not External. It Is Embedded Inside Your Supplier Operation.

One governed layer. One accountable partner. One synchronized execution model.
  • Promo ERP on Microsoft Dynamics 365 BC
  • ewiz Commerce — storefront orders processed without re-entry
  • AI Suite — triage and validation inside back-office workflows
  • PromoStandards Ecosystem — order data governed at source

One governed layer. One accountable partner. One synchronized execution model.

Multiple Vendors Model

  • Order entry vendor / Proofing vendor / CS vendor / Accounting vendor
  • More handoffs. More gaps. More diluted accountability.
aws promostack Model​

aws promostack Model

  • One integrated layer — aligned to ERP, pricing rules, production, and distributor SLAs
  • Cleaner throughput. Fewer corrections. Margin integrity protected.
One partner owns the outcome. You don’t manage the team. You get the results.
APPLIED ACROSS SUPPLIER WORKFLOWS

AI Accelerates Execution — Without Disrupting Governed Processes.

Order Intake & Validation

Automated detection of missing decoration attributes, pricing inconsistencies, and incomplete submissions.

Artwork & Proof Coordination

Intelligent triage and automated validation checkpoints before proof routing.

Production Workflow Acceleration

Priority tagging for rush orders and SLA-sensitive jobs.

Financial Exception Monitoring

Early identification of invoice discrepancies, chargeback patterns, and credit triggers.

AI strengthens the governed back office model. It does not replace process discipline.

AI Accelerates Execution — Without Disrupting Governed Processes.

FIVE AREAS. ONE CONNECTED EXECUTION LAYER.

Order Management & Processing
  • Standard, sample, blank, kitting, split, rush, and pre-production orders
  • Automated setup, run, and additional charge application
  • Backorder and partial shipment tracking
  • Bucket views: Open, Hold, Rush, Samples — status logged and communicated
  • Artwork intake, vectorization, and proof generation with compliance validation
  • Approval tracking with timestamps and automated reminders
  • Approved art moves directly into production — no manual handoff
  • Structured art library for repeat distributor jobs
  • Order status, tracking, ship dates, stock confirmations, and pricing validation
  • Exception handling, escalation routing, and credit management
  • Email and chat coverage aligned to your distributor SLAs
  • Production file sharing, screen tracking, and routing compliance
  • Rush alignment with ship dates — scheduling reflects real priority
  • Production status synced with ERP — no front office / shop floor misalignment
  • Invoice entry, payment matching, and deposit application
  • Statement reconciliation and vendor bill processing
  • Refund, chargeback tracking, and AR/AP kept current

Start where it makes sense. Extend when ready.

~98%+ accuracy | ISO 27001 & SOC 2 Type II | 24/7 coverage

  • Dedicated pods for high-volume operations — shared teams for lighter workloads
  • Structured onboarding: assess → set up → run → optimize
  • One relationship governs all functions — no new vendor onboarding as you scale
Modular deployment inside aws promostack:

Modular deployment inside
aws promostack:

Start → Back Office Services

Extend → Promo ERP

Activate → ewiz Commerce

Enable → AI Suite

One architecture. Multiple entry points. No forced rip-and-replace.

DESIGN INPUT: EXPRESS STRONGLY AND CREATIVELY

Measurable Improvement Replaces Reactive Firefighting.

Reduce Operational Cost by Up to 50%
 

Increase Execution Accuracy to ~98%

Compress Order-to-Production Cycle Time

Expand Capacity Without Hiring

Stabilize AR/AP Reconciliation

Strengthen SLA Execution

Replace Operational Chaos with Structured Execution.

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    aws promostack (previously ArtworkServicesUSA) is a leading provider of outsourced artwork, digitizing, and technology solutions for the promotional products industry, supporting suppliers and distributors across the USA with reliable, scalable, and cost-effective services.

     

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